Shipping policy

Shipping Policy

Last updated: June 21, 2026

Every Guillotine Fiend product is made to order. Your item is produced after you place your order — not pulled from a warehouse.

Please allow 3–7 business days for production before your order ships.

Production time and shipping time are separate. Once production is complete and your order ships, delivery time depends on the carrier, destination, weather, holidays, and any delays outside our control.

Shipping Regions

Guillotine Fiend currently ships only within North America.

Orders placed outside our available shipping regions may be canceled and refunded if we are unable to fulfill them.

Estimated Delivery Times

Once shipped, estimated delivery times are:

United States: 5–10 business days
Canada and Mexico: 10–21 business days

Total estimated time from order to delivery is usually 8–28 business days, depending on production time, destination, carrier delays, holidays, weather, and other factors outside our control.

These timelines are estimates only and are not guaranteed.

Tracking

Once your order ships, tracking information will be sent to the email address used at checkout.

Tracking updates may take 24–48 hours to appear after the shipping label is created.

If your tracking number has not updated right away, please allow the carrier time to scan and process the package.

Carrier Delays

Guillotine Fiend is not responsible for delays caused by shipping carriers, weather, holidays, customs processing, incorrect addresses, missed delivery attempts, or other events outside our control.

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

Customs, Duties, and Import Fees

Orders shipped outside the United States, including orders shipped to Canada or Mexico, may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in your order total or shipping cost.

Guillotine Fiend has no control over customs processing times, customs inspections, import fees, or duties.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate before placing your order.

Guillotine Fiend is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided at checkout.

If you notice an address mistake, contact us immediately at guillotinefiend25@gmail.com.

Because products are made to order, address changes are not guaranteed once an order has entered production or shipped.

Lost, Missing, or Stolen Packages

If your package is marked as delivered but you have not received it, please check with your household, neighbors, building office, local post office, or shipping carrier first.

Guillotine Fiend is not responsible for packages that are lost, stolen, or missing after the carrier marks them as delivered.

If a package appears lost in transit, contact us at guillotinefiend25@gmail.com and we will do our best to help review the issue.